Privacy Policy
Last Updated: April 3, 2023
At The Canvas Alchemist, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you register on the website, express interest in obtaining information about us or our products and services, or otherwise contact us. This information may include your name, email address, and any other information you choose to provide.
File Information
When you use our file conversion services, we temporarily store your uploaded files on our servers to process them. We collect metadata about these files, such as file type, size, and conversion preferences.
Usage Information
We automatically collect certain information about your device and how you interact with our website, including your IP address, browser type, referring/exit pages, operating system, date/time stamps, and clickstream data.
2. How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, operate, and maintain our website and services
- Process and complete file conversions
- Improve, personalize, and expand our website and services
- Understand and analyze how you use our website
- Develop new products, services, features, and functionality
- Communicate with you about updates, security alerts, and support
- Prevent fraudulent transactions and monitor against theft
3. File Security and Retention
Your Files Are Secure
All uploaded files are encrypted during transfer using SSL/TLS encryption. Your files are stored temporarily on our secure servers and are automatically deleted after 12 hours. We do not access or view the content of your files beyond what is necessary for the conversion process.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
5. Third-Party Services
We may employ third-party companies and individuals to facilitate our Service, provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
6. Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access the personal information we have about you
- The right to request correction of inaccurate personal information
- The right to request deletion of your personal information
- The right to object to processing of your personal information
- The right to data portability
- The right to withdraw consent
To exercise any of these rights, please contact us at privacy@canvasalchemist.com.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@canvasalchemist.com.